Blaster Messaging
Terms of Service
These terms are an agreement between Orena Solutions, Vadodara, Gujarat, India ("we", "us") and the business that signs up for Blaster Messaging ("you"). By creating an account you accept them on behalf of your business.
1. The service
Blaster Messaging lets you connect your own WhatsApp Business number through Meta's WhatsApp Business Platform, manage contacts and groups, create message templates and submit them to Meta, send messages and campaigns, read delivery reports, and reply to conversations in a shared inbox.
2. Your account
- You must give accurate information and keep your login details safe. You are responsible for everything done under your account, including by your team members.
- You must be authorised to act for the business you register.
3. Your WhatsApp Business Account and Meta
- Your WhatsApp Business Account, phone number and message templates belong to your business and stay in your Meta business portfolio.
- You must accept and follow Meta's terms, including the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy.
- Meta's message charges are paid by you directly to Meta, using the payment method you add to your WhatsApp Business Account. Our fees do not include Meta's charges.
- Meta decides on template approval, display name approval, quality ratings and messaging limits. We cannot change Meta's decisions.
4. Acceptable use
You must not use Blaster Messaging to:
- message anyone who has not agreed to receive messages from you, or who has opted out;
- send spam, misleading content, or anything illegal, abusive, hateful, sexually explicit or harmful;
- sell or promote items prohibited by the WhatsApp Commerce Policy;
- collect sensitive information (such as card numbers or passwords) through messages;
- try to access another customer's data or interfere with the service.
You are responsible for the content you send and for having your recipients' consent. We may suspend an account that breaks these rules or that puts the service or Meta's platform at risk.
5. Your data
You own your contacts, messages and reports. We process them only to provide the service, as described in our Privacy Policy, where we act as your data processor. You can export your data at any time and delete it as described on our data deletion page.
6. Fees
Plans, prices and limits are shown when you subscribe. Fees are billed in advance, are exclusive of GST, and are not refundable for partial periods unless the law requires. We will give 30 days' notice of any price change.
7. Availability and support
We work to keep the service available but do not guarantee it will be uninterrupted. The service depends on Meta's platform, and outages or changes there are outside our control. Support is available by email at contactus@orena.solutions.
8. Ending the agreement
You can stop at any time by deleting your workspace in Settings. We may end or suspend the service for a serious breach of these terms. On ending, you can export your data for 30 days, after which it is deleted as described in our Privacy Policy.
9. Liability
To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or for actions taken by Meta. Our total liability in any 12 months is limited to the fees you paid us in that period.
10. Changes to these terms
We may update these terms. We will post the new version here and email you at least 15 days before important changes take effect.
11. Law and disputes
These terms are governed by the laws of India. The courts of Vadodara, Gujarat have jurisdiction.
12. Contact
Email: contactus@orena.solutions